Privacy Policy
Gill Pike Florist (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at www.gillpikeflorist.co.uk, contact us, or use our services.
Contact Details
Gill Pike Florist
2 Finians Field
Barns Green
West Sussex
RH13 0PW
Email: enquiry@gillpikeflorist.co.uk
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
Information We Collect
We may collect and process the following information:
Information You Provide
When you contact us, place an order, complete a contact form, or subscribe to our communications, we may collect:
Name
Email address
Telephone number
Billing and delivery addresses
Order details
Any information you include in messages or enquiries
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
IP address
Browser type and version
Device information
Pages visited
Time spent on the website
Referral source
General usage statistics
This information is collected through cookies and analytics tools.
How We Use Your Information
We use your personal information to:
Process and fulfil orders
Arrange deliveries
Respond to enquiries
Provide customer support
Improve our website and services
Send administrative information relating to orders
Meet legal and regulatory obligations
Send marketing communications where you have given consent
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
Where processing is necessary to fulfil an order or provide services you have requested.
Legal Obligation
Where we are required to process information to comply with legal obligations.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms.
Consent
Where you have provided consent, for example to receive marketing communications. You may withdraw your consent at any time.
Sharing Your Information
We may share your information with trusted third-party service providers where necessary to operate our business, including:
Website hosting providers
Payment processors
Delivery and courier services
Email and marketing platforms
Professional advisers where legally required
We do not sell your personal information to third parties.
Payment Information
Payments made through our website are processed by secure third-party payment providers.
We do not store full payment card details on our systems.
Any payment information collected is processed in accordance with the privacy policies and security standards of the relevant payment provider.
Marketing Communications
If you subscribe to our mailing list or consent to marketing communications, we may send you updates, promotions and news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
Website functionality
Analytics and performance monitoring
Security purposes
You can control cookies through your browser settings.
For more information, please see our Cookie Policy.
Data Retention
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
Fulfilling orders
Meeting legal, tax and accounting obligations
Resolving disputes
Maintaining business records
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided above.
Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
However, no internet transmission can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.
We encourage you to read the privacy policies of any websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the revised update date.
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Contact Us
Gill Pike Florist
2 Finians Field
Barns Green
West Sussex
RH13 0PW
